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Blogs, Digital, Marketing Plan, Technology
16th April 20240

What Are The Biggest Marketing Trends For 2024

Keeping up with the continually shifting landscape of marketing can be a full-time job in itself, and just as you think you’ve got a grasp of what’s going on, it can all change in the blink of an eye. Keeping abreast of the latest marketing trends is never easy, but it’s vital to know what’s what in the marketing world.

We’ve had a look at what all the industry experts have been saying and predicting, so you can succeed and ensure you’re keeping up with the competition, if not staying ahead!

The Marketing Trends of 2024

Short-Form Video Is King

We’ve all been guilty of spending way too much time scrolling through TikTok, YouTube Shorts, and Instagram Reels, and you may have then gone and made a purchase after watching too many short-form videos instead of working! Was it some new clothes, pet supplies, or a fancy new gadget?

But you’re not alone in this, as according to a recent survey in the US, 56 per cent of consumers admitted to making a purchase based on an ad they had seen on TikTok, and a further 36 per cent said they would be willing to make a buying decision based on short-form video ads.

These videos make a deeper connection with your customer base, and it has become simple for brands to repurpose video content into podcasts and text-based content. It’s therefore little surprise that 53 per cent of marketers are leveraging short-form videos, and 38 per cent are continuing to invest in short-form video social platforms.

While longer videos have the potential to include more information about products, brands and services, short-form use less bandwidth and appeal more to the fast-paced attention spans of online audiences across a wide demographic.

Content Creation That Aligns With Your Brand Values

According to data published by Consumer Goods Technology, 82 per cent of consumers want a brand’s values to be in alignment with their own, and a significant 75 per cent of shoppers said they had cut ties with a brand when their values conflict.

To ensure you remain on the good side of target audiences, brands need to make sure they make a point of showcasing their values on topics that have meaning to consumers. Studies found that 45 per cent of marketers will boost investment into the creation of content that shows their brand’s values, while only 9 per cent said they would be decreasing that investment.

Native Advertising And Sponsored Content Still Has Value

When a brand pays to have featured content on a third-party website, such as in the form of editorial-type content, this is an investment in native advertising. Over a third of marketers have planned to increase investment in native advertising in 2024, and over half say they will continue to invest the same amount as in previous years.

This is not too surprising, given the value that native advertising can have to brands. Unlike traditional advertising, which is designed to be disruptive and stand out, native advertising blends in and can help promote your brand to new audiences who otherwise might not have come across you before.

Native advertising ‘feels’ different to traditional advertising, and consumers are much more likely to pay attention to it, and research has shown that consumers view native advertising 50 per cent more than banner adverts.

Influencer Marketing Is Still Relevant

Influencers had a huge year in 2023, and it was nearly impossible to scroll through social media without seeing influencers promoting a massive range of products and services.

It’s highly unlikely that this trend will slow down in 2024, and 84 per cent of marketers have said they will be increasing their investment in influencer marketing this year.

By combining thought leaders with influencers in the relevant niches, brands can expand their awareness and gain new audiences from the influencer’s followers. But you don’t have to blow the marketing budget on a famous influencer, as micro-influencers with between 10,000 and 100,000 followers can be a much more affordable solution, and typically yield more success.

Leveraging AI Will Continue To Increase

Artificial Intelligence (AI) has made huge leaps in the past year and is set to continue to bring changes to marketing in 2024.

In 2023, 48 per cent of marketers said they had used AI for content creation – writing blogs and website and social media copy, landing page CTAs, and product descriptions. Amazon began using AI to summarise the key points from consumer reviews to help other consumers make a more considered purchasing decision.

AI has become popular with marketers, with its ability to streamline processes and give marketers more time to do other work and pursue new projects. While there are still concerns about the use of AI, to ensure your brand remains competitive, it will be vital to look at how leveraging AI tools can help your marketing efforts.

The Return Of VR And AR

Way back in 2021, virtual and augmented reality (VR and AR) were being used by 35 per cent of marketers in the strategies, half of whom planned to increase their investment into 2022.

However, by 2023, a quarter of marketers had stopped using VR and AR altogether, with bulky headsets and pricey equipment being slow to be adopted. But in 2024, there seems to be a comeback on the horizon, with 84 per cent of marketers planning on increasing VR and AR investment, as VR glasses and AR apps become more accessible.

Content Marketing Trends

According to statistics, nearly half of all buyers view between three and five pieces of content before they engage with a sales rep, and brands are expected to create even more content to grab the interest of consumers, which is why, globally, brands have increased investments into content marketing.

But what are the best content marketing strategies to be investing in? Let’s have a quick look.

Podcasts And Audio Content

Podcast popularity has massively increased, and 2023 was a golden year for the format. According to a 2023 US report by Edison Research, 42 per cent of people ages 12 and older listened to a podcast in the month previous, which was up 5 per cent from 2020 and 30 per cent from 2013.

Also, 75 per cent of Americans aged 12 and older listened to online audio in the previous month, and 70 per cent in the previous week, so it’s no surprise that marketers have been keeping an eye on this trend, with 82 per cent planning to increase investment in podcasts and audio content this year.

Blogging Is Here To Stay

According to studies, 92 per cent of marketers plan to either maintain or increase investment in blogging in 2024.

Blogging has been a core component of many marketing strategies since brands first started building websites, but the tactic is far from looking out of date. Blogging has been used by marketers for so long simply because it works, with one in three marketers leveraging blogs in their marketing strategies.

According to Hubspot, most consumers read between one and four blogs every month and have then gone on to make a purchase after reading a brand’s blog. Blogs can provide consumer engagement and potential conversion, but they can also provide crucial benefits to websites by way of search discoverability.

Websites with blogs have greater search potential and can implement SEO strategies far more easily than websites without blogs.

Case Studies To Continue To Drive Leads And Brand Credibility

Case studies can help establish transparency and trust between a brand and the target audience, offering a much deeper look into how a brand’s products or services can benefit the consumer, and over a quarter of marketers leverage case studies as part of their content strategies.

Some brands may publicly publish case studies on their websites to help persuade consumers, while others offer them as a free PDF that requires a lead conversion in order for it to be downloaded.

But regardless of how it is done, marketers are still seeing a great deal of value in case studies in 2024, with 87 per cent increasing or maintaining investment this year.

Feeling Overwhelmed?

Marketing will continue to change, and it’s important to keep your thumb on the pulse of the latest trends, as well as always being open to change to ensure your business doesn’t fall behind.

But if you’re feeling overwhelmed by the thought of trying to keep up with everything, don’t worry, Tonic will always be here to help, advise, and make sure your marketing efforts are always relevant and on-trend.

An image representing AI - there is a dome consisting of wire/neurone-like connections linking computer parts to look like a cityscape
Digital, Marketing Plan, Technology
9th April 20240

AI in Marketing

How Can Artificial Intelligence Help Boost Your Marketing?

Advances in technology mean that the world is changing at a dizzying pace, and it is set to have a tremendous impact on marketing. With tools such as ChatGPT, artificial intelligence (AI) is assuming a much larger role and helping to create a wealth of opportunities for marketers to be able to do even more with what they already do best.

By combining AI technologies with customer and brand data, marketers can gain access to highly precise insights into marketing trends and the customer experience. AI technologies such as natural language processing (NLP), machine learning (ML), and others can help guide marketers’ decision-making, helping to stay ahead of the competition as well as helping to prepare for the challenges faced in a dynamic marketplace.

Let’s have a closer look at how AI can benefit marketers and how it can be leveraged successfully.

AI in marketing

According to PricewaterhouseCoopers, AI-based marketing looks set to drive 45 per cent of the total economy by 2030. This will happen in a variety of ways, including data-driven product enhancements, personalised services, and influencing consumer demand. Let’s look at how this will be achieved.

Social media listening

With AI-powered social media, your efficiency will be significantly increased as social media listening is taken to a new level. AI tools will help to provide a range of suggested terms to include in your social media tracking to help marketers reveal essential audience insights far faster.

AI algorithms will help to identify and extract the relevant details from social media listing data that can span millions of data points in real-time. This will help marketers see the wood for the trees to gain a better understanding of the customer’s thoughts via social media sentiment analysis. Marketers can then anticipate their customers’ next move, and make strategic decisions and actions.

Content generation

AI social management tools can help analyse the voice of customer (VoC) data in social media posts to help inform marketers of the content that is of most interest to the target audience.

The same tools can also help to identify keywords and triggers so that marketers can devise and develop compelling posts, respond better to customer comments, and inspire better and more impactful product descriptions for websites and e-commerce. All of this will add marketing efforts towards brand engagement for an increase in market share and better earnings.

AI can also help generate ideas that can nurture and make campaigns more successful, as well as help create more compelling communications that will reinforce relationships with potential customers at all stages of the sales funnel.

AI prompts can help devise email subject lines that will achieve a better open rate, develop personalised content that can be adapted to buyer personas, and drive conversations based on intent, engaging with each customer/client on an individual basis, ultimately leading to stronger connections and loyalty that will stimulate sales.

Automation

By leveraging AI-driven smart automation, social media managers and customer service teams are empowered to improve operational efficiency via lexical and statistical-based triggers that can help drive intelligent workflows.

This can help marketers achieve their business goals better by removing the guesswork out of tasks such as scheduling posts at the optimal times for improved impact and better engagement, or by categorising incoming messages.

It can also help unify the brand voice in customer communications and reduce response times by half.

Audience segmentation and personalisation

Omnichannel business strategies based on market segmentation can be driven by AI marketing, helping to align campaigns with customers are are more likely to be interested and buy your product or services.

Programmatic advertising can be leveraged to help streamline the process of selecting and setting up digital advertising for the best return on investment (ROI), enabling more personalised marketing strategies and tactics to grow brand loyalty and develop powerful brand awareness campaigns.

Data analysis for customer insights

AI and machine learning can provide critical customer insights on a variety of aspects to help marketers make better informed strategic marketing decisions, with deeper insights into audience sentiments concerning your brand, full audits of customer care team performance, and social media engagement metrics.

This means marketers can quickly adapt to changing marketing trends, prioritise budgets based on what aspects require the most investment, and improve customer relationships.

Reputation management

When considering brand reputation, there will always be certain elements within the control, of marketers, while there will be some aspects that are not. Brands are subject to more scrutiny than ever in the social media age but with AI-based brand reputation management, potential threats can be averted before that can become a much larger issue.

With real-time monitoring of customer sentiments, using the right influencers and brand ambassadors, and providing proactive customer care, this can all be achieved easily.

Competitive intelligence

AI can help marketers identify opportunities that can help improve products and services and help fill in gaps in the market. It can help discern competitors’ share of voice and help find intelligent ways to become more agile in the competitive market. AI can also compare your social media performance to that of competitors via competitive benchmarking, enabling marketers to adjust strategies accordingly.

Multilingual advantage

A global marketplace means marketers need to take into account any cross-cultural aspects, as well as provide prompt and efficient customer care. With AI marketing tools, marketers can extract essential customer insights from multilingual data with ease, providing data that can inform strategies for particular regions.

It can also help ensure that target audiences are easily able to find social media posts, responses, and advertisements that they find relatable and adhere to their cultural standards.

Which AI technologies enable marketing?

Intelligent social media platforms will combine powerful AI technologies to provide marketers with the insights they need to succeed. With capabilities such as semantic classification, named entity recognition and aspect-based sentiment analysis, marketers can gain specific insights into their niche, while social media content can be optimised and customer engagement can be improved with the help of natural language processing, which all leads to a greater competitive edge.

Build impactful business strategies with AI

Marketing insights provided by AI are helping to empower brands to build a stronger foundation for growth and success by exploring new marketing, product and customer engagement opportunities.

AI tech such as sentiment analysis, NLP, virtual agents, chatbots and more are helping to determine how efficiently business goals can be achieved, in everything from revenue optimisation to navigating unpredictable market scenarios.

With access to targeted AI-driven insights, marketers can develop more proactive social media marketing tactics to help drive customer engagement, loyalty and retention, and ultimately market growth.

If you’re looking for help with AI marketing, brand growth, and social media marketing, come and talk to us at Tonic today.

Blogs, Marketing Plan
14th November 20230

Avis’ “We Try Harder”: Branding For Underdogs

It must be easy when you’re at the top. Those big companies have household brand names, with instant recognition, even with just their logo. The three stripes of Adidas. The silhouette of an apple with a bite out of it? Obviously Apple. The golden double arches of McDonald’s. The list goes on and on.

These multinational firms have the marketing budgets to hire the biggest and best advertising and marketing executives, placing their flashy, expensive ads in prime positions and prime-time TV slots.

But what if you’re not number one? How do you compete with these gargantuan companies?

It’s something that car rental firm Avis needed to consider back in the early 1960s and became a masterclass in humblebrag marketing. We wanted to take a look at the story of what happened and see what lessons can be learned, and how to turn being an underdog to your advantage.

We’re Number Two!

Avis is one of the oldest and most well-known car rental companies in the world, but in the early 1960s, they were seriously lagging behind their major competitor Hertz.

Avis and Hertz had a rivalry that dated back to the 1940s when US Air Force officer Warren Avis spotted an unexpected opportunity for the car rental industry as he travelled around America. What if he put car rental offices inside airports?

At this time, most car rental firm locations, including Hertz were in the downtown areas of cities, but Avis thought it would appeal to the ever-growing numbers of business travellers who wanted to fly into cities, drive to meetings, and be able to drive back and fly out the same day.

“Even as we grew by leaps and bounds, the Hertz people vowed up and down that our approach wouldn’t work,” Avis recalled in his 1986 autobiography, Take a Chance to Be First. However, that all changed. “They jumped in and began to copy everything that we had pioneered. I honestly don’t think that Hertz has come up with an original idea yet in the airport car rental field.”

In 1962, Robert C. Townsend, the president of Avis began looking for ways to increase the company’s market share, starting by hiring famed Madison Avenue ad men Doyle Dane Bernbach.

What did Avis have that could set it apart? Newer cars than Hertz? More rental locations? Lower rates? No, none of that.

DDB spent months learning all about Avis’ business by interviewing employees, and reduced their research down to one question – Why would anyone want to hire a car from the number two rental agency?

The answer became a world-famous ad slogan: We Try Harder.

Instead of putting all the focus of the new campaign into claiming to be the best or undermining the competition, DBB highlighted Avis’ position as the second-best car rental firm, and as such, knew it always tried harder, strongly implying that the number one firm Hertz was resting on its laurels, too big to care about its customers.

The ads cleverly played on the fact that Avis was not the biggest in the world, but it was determined to be the best, always striving to provide the best service and value to its customers.

Taking A Risk

The idea of promoting a brand’s weakness would have been a most unthinkable tactic for the ad men of Madison Avenue. Why on earth ask customers to think about why you’re the runner-up? It seemed more logical to project unflappable confidence in your business.

It was DBB copywriter Paula Green, a real-life Mad Men Peggy Olsen, who devised the ‘When you’re only No. 2’ tagline, which was a revolutionary move, and as she later said in interviews, “It went against the notion that you had to brag.” Green also said, likely in reference to her workplace obstacles, that “We Try Harder” was also the story of her life.

According to famed ad man David Ogilvy, the ‘Father of Advertising’, Green’s ads were a feat of ‘diabolical positioning’, and DBB became the masters of the humblebrag advertising campaign.

While American cars were being marketed with massive flashy campaigns – much like the cars themselves – DBB pitched a now legendary 1961 print ad for the Volkswagen Beetle. The copy simply stated ‘Think Small’ and featured a tiny image of the car floating in an expanse of white space. Another ad stated ‘It’s ugly but it gets you there’.

DBB seized up the cultural moment, as Americans were becoming weary of the bigger-is-better, 1950s consumerism, and were receptive to a humble message that threw shade at authority.

We Try Harder

Hertz made a point of ignoring Avis’ campaign, likely furthering the notion that they were too big to care. However, they couldn’t ignore the fact that the company’s market share dropped from 61 to 49 per cent. Meanwhile, the market share for Avis grew from 29 to 36 per cent.

By 1966, Hertz fired back, with a series of ads wanting to explain why they were (still) number one. But the damage had been done, and Avis had considerably closed the gap on their competition.

While Avis dropped the ‘We Try Harder’ slogan in 2012, 60 years after it was coined, the company still retains that ethic and has been an innovator in the car rental industry, such as being the first company to introduce computerised reservations, the first company to introduce a frequent-renter program, and the first to offer a wide variety of speciality vehicles, like luxury cars, SUVs and vans.

Underdog Brand Biography

Green’s campaign established what is now known as an underdog brand biography, a rhetorical device used by marketers to chronicle a brand’s humble origins and life experiences, its evolution, its hopes and dreams, and noble strategies against adversaries.

It’s a strategy used by many companies since, such as the, albeit apocryphal, Apple ‘We started in a garage’ story, or Adidas’ ‘Impossible is Nothing’ campaign telling the story of a ‘simple shoemaker from a small town.’

So what is your underdog brand biography? Can not being the top dog help you find a way to better market your brand?

Why not come and talk to the team at Tonic? We’re not number one, but we always try harder.

Christmas clock countdown
Blogs, Marketing Plan
30th October 20230

The Final Christmas Countdown For Your Brand

It might only be October, but no one can deny that it’s that time of year when Christmas starts showing its festive face everywhere you turn. The perfume adverts are back on TV, shops are slowly filling with gifts and decorations, and it won’t be long until Mariah Carey is revived from her deep slumber to announce all she wants for Christmas is you.

For many brands, all the festive marketing will be well underway, and, no judgment, some of you might even have the office Christmas tree up and decorated already. But while many employees are already looking forward to and planning their Christmas breaks, for brands and marketers, there’s still a long way to go and lots to get sorted.

We thought we’d have a look at some tips and advice to help get you organised for the final Christmas countdown, as a little preparation will make sure that you can enjoy the Christmas break and keep your business on top of the festive fury!

Prepare

Taking time out from work is important, as we all need time to recharge, relax, and spend precious time with loved ones, and there’s no better time to do all of that than at Christmas. A good first step is to decide when your business is going to shut down and reopen, and it’s important to make sure that’s clearly communicated to everyone who needs to know, from employees and clients to customers and suppliers. It allows everyone to know when you will be available, and for you to prepare.

Think about when you will be able to take some time out from work and consider any temporary cover you might need to keep your business ticking over if it doesn’t shut down completely over the festive period, or if you can operate with a skeleton crew of staff.

If you have children, will you need to organise childcare over the school holidays? While you might able to work at home and look after the kids, keep in mind that balancing work and parenting might prove tricky at this busy time of year. Maybe get extra cover at work so you can truly enjoy the spirit of Christmas with the family instead of trying to juggle everything!

Communicate

Once you know your shutdown period for the end of the year, you will need to make sure it is communicated thoroughly. Update your website and social media so that all of your current and potential customers know when you will be available.

If your brand sells products, then ensure you clearly communicate the last order date to customers for a pre-Christmas delivery, as well as letting them know when any orders placed over the festive period will be processed, if your business is shutting down completely.

If you provide a service, then it’s more about managing expectations, and letting your clients know when you will be available. Make sure you are crystal clear about this, and don’t leave things open to assumptions.

Call your clients to have a wrap-up of the year, and do a review on how the past 12 months have gone for them and you, as well as chat about their plans for the next year.

Christmas Marketing

Regardless of whether your business is busy or quiet during the Christmas period, it’s always a good idea to plan some well-thought-out festive marketing to help give your brand a boost. Christmas provides a great opportunity to develop a festive theme for your marketing, no matter what your niche or industry.

If your brand deals with B2B, then keep in mind that while many companies will also be closed over the holidays, they will still be spending time online, so make sure you are still visible to them with your marketing. If you sell to consumers, then you know they will always be spending time online too, so make sure you keep visible on the socials.

If you’re planning on sending Christmas cards and/or gifts to clients, plan well in advance and don’t leave it to the last minute.

Scheduling

It’s always important to plan and create marketing content well in advance, but even more so for Christmas, as well as getting things planned for the new year to get you back up and running as quickly as possible on a cold January morning.

Consider any blog posts, email marketing, and social media posts that you will want to send in line with any specific or special Christmas products, services, or offers. Create your content well in advance, and be as inventive as you can be!

Why not share some behind-the-scenes content of your office preparing for the season, such as staff in Christmas jumpers, or decorating the office Christmas tree? You can then schedule your content to go out via your email marketing or cosily media scheduler, and make sure you keep your online presence while you wrap your Christmas presents!

Prepare for the New Year

Part of your plan to take some time out for yourself is to make sure you’re prepared for the return to work in January. Your customers and clients will be expecting business as usual, so plan ahead to ensure you don’t find yourself snowed under.

If you think you may find yourself neck-deep in emails or an influx of orders, then think about outsourcing some of the work to help ease you back in. A little extra support in January will help everyone get back in the swing of things while maintaining your clients and customers’ expectations.

2024 Planning

It’s not just the Christmas countdown to think about, there’s the countdown to the new year to consider too.

The festive period is a great time to start thinking and planning for the year ahead, and if you get to December and haven’t yet thought about your or your brand’s goals and budgets for the coming 12 months, try to find time to put thoughts on paper about the direction you want to take your business, instead of losing clarity and time thinking about it in January.

Think about any new products or services you want to launch and develop a framework for 2024 that includes key dates, events you may be attending, and the goals that you have set yourself.

Winter Clear Out

Good preparation for the new year should include a good clear-out for your business. Tidy your desk, delete any unnecessary emails, update your filing system, or cull your social media groups and platforms to help you hit the ground running after the new year.

Take Time Out After The Christmas Countdown

Even if it’s just for a short break, it’s important to take time out from your business. It will help you reset, give your body a break, and help adjust your focus. But most of all, it allows you to spend time with those closest to you.

Coming back to work in the new year with a clear mind and feeling refreshed will be a big step in helping you achieve your goals in 2024, so make the most of your festivities and enjoy!

TV remote control
Audience research, Blogs
18th September 20230

Broadcast TV Audiences Decline – What Does This Mean For Advertising?

According to a new report from Ofcom, the number of people watching broadcast TV each week has had the sharpest fall since records first began. With streaming services growing in popularity daily, public service broadcasters have seen the number of viewers each week decline from 83 percent in 2021 to 79 per cent in 2022, according to the UK’s communications regulatory body.

Ofcom’s Media Nations 2023 report also revealed that the average time spent watching broadcast TV per person per day fell from 2 hours 59 minutes in 2021 to 2 hours 38 minutes in 2022.

Public service broadcasters (PSBs) such as BBC One and ITV1 remained dominant in the most-watched list, with the research suggesting that the public recognises these channels deliver ‘broadcast events that bring the nation together for a shared viewing experience’, with England’s quarter-final match in the FIFA World Cup, the State Funeral of the Queen and the Queen’s Platinum Jubilee being the most watched programmes in the UK in 2022.

The broadcast TV watchdog’s report also noted a major shift in the broadcast TV landscape, with the decline in the number of TV programmes that attract mass audiences, and the number of shows that gained over four million viewers has more than halved in the last decade, demonstrating that there are far fewer people watching early and late evening TV news bulletins, as well as a decline in viewer figures for the UK’s most popular soaps.

According to the report, a mere 48 programmes managed to find an average audience of over four million on streaming platforms in 2022, with Netflix having the vast majority of those.

Yih-Choung Teh, group director of strategy and research at Ofcom, said: “Today’s viewers and listeners have an ‘all-you-can-eat’ buffet of broadcasting and online content to choose from, and there’s more competition for our attention than ever.”

Teh said that the UK’s traditional broadcasters have had steep declines in viewing numbers for their scheduled live programmes, particularly among what were typically loyal older audiences but he added that despite this, PSBs are still unrivalled in bringing the nation together during important cultural and sporting events.

But what does this mean for advertisers?

Declining viewing figures might sound more like a reason to start thinking about advertising elsewhere, and getting your advert aired during peak viewing times seems like an impossible task, never mind an expensive investment.

But with the average viewer watching over 2 and a half hours of commercial broadcast TV every day, broadcast TV accounts for 84 per cent of all video advertising, dominating the audio-visual market, and TV advertising is by far and away the most trusted medium, with 35 per cent of UK survey respondents placing it at the top, followed by newspaper advertising with 19 per cent.

Brands looking to advertise regionally can also leverage SkySmart to help target audiences in different locations, different ages, lifestyles, and many other demographics, by using marketing data to advertise to smaller, targeted audiences in cities, towns, or even specific postcodes.

Platforms such as Sky and Channel 4 even provide a bespoke service that can allow smaller brands to gain access to premium viewing environments, and not only broadcast television but video-on-demand (VoD) services too.

Broadcast TV adverts can’t be skipped, they run full screen, aren’t fighting for attention on a busy webpage, and aren’t subject to internet ad-blockers. TV advertising has been creating viral sensations since long before the internet age coined the term viral video and still creates discussion among people as we ask each other if we’ve seen the latest advert for a particular brand or product.

TV advertising can deliver a huge advantage to your brand, driving market share, building trust, and providing scale and reach. Brands can buy the exact number of ratings/viewers they need, and target specific audiences, whether it’s Love Island fans, or families gathered around the TV to watch Saturday evening entertainment.

The advantages of TV advertising

Reach – No other kind of media is able to provide the same reach with a single advertisement. TV advertising can reach huge audiences frequently and quickly, as much as 70 per cent of the UK population in one day. While there is a growth in people watching TV and film via tablets, computers and smartphones, none are as ubiquitous as the living room TV, and with many UK households owning more than one TV, that reach increases.
Influence – Television, compared to other video marketing platforms, has one of the highest engagement rates. According to data from the websites of organisations that use TV advertising, TV ads contribute to around 35 per cent of all visits to the number of all website visitors. TV advertising has retained an air of prestige and quality that other channels are unable to meet.
Audience targeting – Targeting a specific audience has been utilised by TV advertising for a long time. TV ads are shown at certain times of day, on certain channels, and during certain shows to ensure they are being shown to the right audience. This has become even more sophisticated with the advent of Sky AdSmart and targeted advertising has become even more integral to TV advertising.
Captive Audiences – While there is a certain amount of ad-skipping in VoD and recorded TV, and viewers are free to get up and pop the kettle on or visit the bathroom during ad breaks, the majority will stay in their seats, and even if only passively, they will be exposed to your adverts. In the case of recorded TV, if adverts are skipped, the brand will not be charged. Many VoD platforms are now including adverts before the show or film they want to watch, and some have now implanted unskippable ads that have to be watched in order to view the on-demand content.
Building trust and Legitimacy – It can take time, effort, and cost to develop a TV advert that is suitable for a wide audience, but the engagement and trust inferred by TV over other platforms provide a great ROI. TV also can establish a greater sense of legitimacy, trust, and recognition of your brand than other platforms.

Are you convinced about the power of TV advertising yet?

When it comes to video advertising, TV is the most widely viewed medium and has become home to many small and medium-sized brands, who are easily able to find a place among the traditional TV advertisers and larger brands.

If you’re looking to take advantage of TV advertising to promote your brand, product, or services, and looking for expert advice and help, talk to Tonic today!

Blogs, Digital
14th August 20230

Trying To Get Your Head Around Facebook Ads?

It might appear to smaller brands that Facebook Ads are the preserve of the larger, international brands with the massive marketing budgets needed for that kind of advertising. However, that is not the case, as Facebook Ads can be a huge benefit to any business looking to increase sales and grow its profitability.

We wanted to have a look at the lessons, tips, and tricks of the trade we’ve gained over the years, and tell you just what Facebook Ads might just be the thing your marketing efforts could be lacking.

The Importance Of Facebooks Ads

Simply put, Facebook Ads can transform your sales pipeline and boost your profits, if implemented properly. The global reach, power, and intelligence of the behemoth that is Facebook and Meta means that the Facebook Ads tool could be the most important asset in your marketing toolbox.

Consider this: The average Facebook user spends around 20 per cent of their Facebook screen time looking at various Facebook Ads, and regardless of whether your business is B2B or B2C, they will be an overwhelming success for the majority of businesses.
But this is dependent on one thing, and that is ensuring that Facebook Ads is set up correctly and optimised so that your brand can achieve the best possible ROI.

A lot of businesses claim that Facebook Ads is not appropriate because they don’t believe their target audience will see their posts, but this isn’t the case.

Let’s have a look at a few Facebook user demographics

In the UK, there are 44.8 million Facebook users, and 44 per cent of the population use Facebook on a daily basis with the average user spending 23 minutes a day browsing Facebook. The most active is the 25 to 34 age group, with 11.2 million users and 52 per cent of all users in the UK are women.

Globally, 18.1 per cent of Facebook users are aged between 18 to 24, 25.7 per cent between 25 to 34, 18.1 per cent between 35 to 44, 13.6 per cent between 45-54, and 11 per cent between 55-64.

For B2B brands and businesses, Facebook Ads can be very successful, and data has demonstrated that running Facebook Ads for B2B businesses can result in an ROI of three times the investment. This is because the key decision-makers for the majority of businesses are also consumers, and also use Facebook in their free time.

How Can You Make Facebook Ads Successful?

It might seem daunting initially, as initial costs may appear steep, and there is no guarantee of an instant ROI, but as with all marketing, it should be viewed as an investment and something that will take time to find traction and generate leads.

One common mistake made frequently by businesses when looking to boost their Facebook presence is to use the ‘Boost Post’ button to increase the visibility of their organic content, but this is largely an inefficient choice as it almost always only amplifies your content to people who have already seen it. Facebook Ads allows you to target your audience for a greater reach.

Sometimes, a negative experience with Facebook Ads can deter businesses from spending more money with Facebook Ads, but when done properly, an ad should consistently deliver a great ROI. But the key to achieving this is knowing how to get it done correctly, and what to consider when building a Facebook Ad.

Determine What You Want To Achieve With Facebook Ads

You will be presented with a range of campaign objectives when creating a Facebook Ad: Awareness, Consideration, and Conversation, each of which has its own options.

Knowing what you want to get out of Facebook Ads will help you determine which campaign is best suited for you, and how to best spend your money.

If you are a smaller business looking to establish your brand and find an audience that will be more receptive to your organic content, then you should look at the Awareness campaign options. Larger businesses that are already established might be better off skipping this step.

However, larger businesses and brands might want to take a look at the Lead Generation option included in the Consideration campaign objective. This would be a beneficial option as it can help develop the sales pipeline and boost the flow of incoming leads from Facebook.

Selecting the Conversion option within the Conversion campaign objective can achieve the same results, but this is a little more of a risk because of the lack of pre-existing data that helps inform the Facebook Ad.

Getting The Most Out Of Facebook Ads

It is not overly difficult to get Facebook Ads up and running, but it does need time and patience to make it a success by optimising it. The key is choosing your audience and making sure you have the targeting done correctly. No matter how beautifully crafted your Facebook Ad is, if the targeting is off, it will result in a very poor ROI as it will not reach the right audience.

When Meta users are scrolling through their apps, the algorithm constantly makes notes of what the user is doing and the content that they engage with the most. This means you can optimise your Facebook Ad to target users that fall into three categories: Demographics, Interests, and Behaviour.

Using all three categories in your targeting means that you ensure your Facebook Ad is reaching the users who are more likely to care about your advertised product or service.

For example, if you are selling a video game then you would want to target men aged between 18 to 24, who have demonstrated an interest in video gaming, as well as a pattern of previously clicking on a Facebook Ad and making a purchase, combining all three targeting options. The options for targeting are advanced and very in-depth, and if you wanted, you could target users based on their birth year, or even if they have a child of a certain age. The sheer amount of data that users willingly share online means that there is the potential for businesses to target very specific users who are likely to engage with your Facebook Ad.

Facebook also offers a more advanced feature for businesses where they can upload customer email addresses so that it can make a search for any connected accounts and generate a recommended Facebook Ad tailored to target the common Demographic, Interest, and Behavioural patterns – called a ‘Lookalike Audience’.

Formatting The Perfect Facebook Ad

Knowing what your Facebook Ad will look like once posted is the key to developing an ad that will encourage users to engage with it. All Facebook Ads contain:

Primary Text – Attention-grabbing copy with an intriguing hook
Creative – A scroll-stopping image or video
Headline – Copy that highlights your USP and encourages action
Description – Extra content that helps reinforce your headline
Call To Action – A button to drive clicks and conversions with a strong CTA

Fine-tune the copy

The primary text is the core body of text that users will first read, and typically contains the key message and value proposition, demonstrating to the user why they will benefit from clicking on the Facebook Ad and their next action. This advertising copy needs to be snappy and concise.

Selecting the perfect creative

Without a doubt, the image or video used is the most important part of the Facebook Ad, being what the user sees first. Getting this right is important, and you should choose an image that isn’t generic and doesn’t immediately look like just another Facebook Ad. Take time to choose an image that looks natural and organic.

Snappy headline

This is likely the last thing the user sees before clicking on the CTA. It needs to be crafted to grab the attention of the user and appeal to the audience the ad has been targeted towards.

Resources

Your greatest resource is your own Facebook Ad history. Once you have run several Facebook Ads you will be able to analyse what has worked and what hasn’t so you can fine-tune and optimise your Facebook Ads moving forward. Even ads that did not perform well at all should be taken as a learning opportunity.

There will be Facebook Ads that do work well and some that won’t perform as intended, which is why you need to include testing as part of your Facebook Ad strategy. Testing might not provide the result you expect, and it does sometimes return results that do not always make sense!

If you’re looking for help and advice with getting started with your marketing, growing your brand, and advertising, come and talk to the experts at Tonic, where we have years of experience with clients large and small.

Self care habits (journalling and coffee)
Blogs, Marketing Plan
24th July 20230

Three Steps To Help Create Consumer Buying Habits

Whether you’re trying to get fit or learn a new skill, forming new habits doesn’t happen overnight, and the same goes for forming buying habits. However, they can be developed through a systematic application of prompts, rewards, and repeat behaviour.

Our modern lives can be hectic, with so many choices and decisions to make every day, from trivial matters such as what to have for lunch or which shoes to put on in the morning, to deeply profound matters that can have lasting consequences. But if we agonised over every single decision we had to make in our day-to-day lives, we’d never get anything done.

When it comes to the more trivial choices we face, such as what to buy, we are more likely to rely on the habits we have formed, and simply do what we did last time when in the same situation. Do you tend to grab the same sandwich from the shop every lunchtime, stick to the same brand of coffee at the supermarket, or make other trivial purchases simply out of habit?

The Importance Of Habits

In 2002, psychologist Wendy Wood, the author of Good Habits, Bad Habits: The Science Of Making Positive Changes That Stick, conducted a study that involved 209 participants who were promoted by an alarm every hour to write down what they were doing, where they were, and what they were thinking about.

The study found that if people were repeating the same action in the same place while thinking about something different, then their behaviour was characterised as habitual, and by that criteria, 43 per cent of behaviour was habitual.

Marketing And Forming Habits

With habits accounting for a significant proportion of consumer behaviour, marketers need to know how to leverage this, as well as how to successfully create buying habits.

Most psychologists concur that to form successful habits, there are three basic elements required: a cue, prompt, or trigger, a reward, and repetition.

These three elements are often used to help form habits in other areas too, such as prompts to exercise or workout to help build up streaks, for example, on the Peloton app, or the infamous slightly threatening aura of the Duolingo Owl, reminding you to keep up with your Spanish lessons.

However, passive-aggressive multi-lingual birds aside, let’s have a look at the three aforementioned elements for successful habit forming.

The Trigger

To develop habitual behaviour, motivation alone will not be sufficient, and successful habit forming needs a prompt or cue, whether that’s a place, mood, or time that will trigger the behaviour.

In a study at the University of Bath in 2002, psychologist Sarah Milne recruited 248 volunteers, who were then divided into three groups. A control group were instructed to record their levels of exercise over a two-week period, of which 35 per cent recorded 20 minutes of activity at least once a week.

The second group were also asked to record their levels of exercise in the same period but to also read a motivational leaflet about the benefits of exercise. Only 38 per cent exercised at least once a week, despite the leaflet providing motivation, barely changing their behaviour.

To demonstrate the importance of triggers in habitual behaviour, the third group had the same conditions set as the second group but were also asked to state when and where they would exercise. This was termed by Milne as an implementation-intention, a trigger to remind them to exercise.

The third group received the same levels of motivation as the second, but their behaviour was significantly changed, with 91 per cent recording exercise at least once a week.

To develop habitual buying behaviours in consumers, there needs to be more focus than solely on providing motivation, with a trigger that will prompt the desired behaviour.

An excellent example of this is when Claude Hopkins, the creative ad genius behind Pepsodent toothpaste, encouraged better dental hygiene in the US in the early 1900s, instead of suggesting brushing your teeth twice a day, his adverts recommended brushing in the morning after breakfast, and again before going to bed, creating one of the most successful public health campaigns in over 100 years.

The Reward

Following the trigger is the reward, which of the three elements in forming habitual behaviour is the broadest. Here we will look at the most relevant area, the power of uncertain rewards.

In 2014, an experiment by Luxi Shen asked if a reward of an uncertain magnitude can be more motivating than a reward of a certain magnitude. Shen recruited 87 volunteers, who were then set a challenge. Some of the participants were incentivised with a reward of $2 – a certain condition – while the others were offered a 50:50 chance of winning either $1 or $2 – an uncertain condition.

It was found that 70 per cent of the participants completed the challenge in the uncertain condition, while a mere 43 per cent completed the task in the certain condition scenario.

The participants in the uncertain condition reward scenario were motivated by the excitement of the uncertainty, which had a higher value than the actual reward of the money.

Marketers can learn from this when seeking to shape consumer behaviour by harnessing uncertainty. For example, if your brand has a loyalty scheme, instead of offering every customer that same incentive, try adding a random element.

This can be seen in action at the coffee and sandwich chain Pret-a-Manger, which doesn’t have a requirement for its customers to collect stamps to earn a free coffee, instead, allowing baristas to randomly award customers with a free drink at random.

The Routine

As stated at the very beginning of this article, habits are not formed overnight, whether that’s going to the gym or placating the Duolingo owl by practising your Japanese every day. To truly embed habitual behaviour, it needs repetition.

How long it takes to form a habit is a widely discussed and studied area of psychology, with 21 days being a commonly quoted figure, and others saying much longer.

According to a study by Philippa Lally at University College London, it takes 66 days to form a habit. In 2009 she recruited 82 participants, who were tasked to form a simple new habit, for example, drinking a glass of water every day with their lunch or doing a press-up after they brushed their teeth.

The results demonstrated that it took 66 days until these new behaviours were completed without needing to be thought about, Lally’s definition of a habit. However, there was a significant variation, with 95 per cent of participants forming the new habit somewhere between 18 and 254 days.

To reshape human behaviour and develop lasting habits, there is more needed than short bursts of activity, and sustained repetition is required.

In Conclusion

Marketers can find a lot of help and evidence-based advice from behavioural science, especially when it comes to developing consumer buying habits. To successfully alter your customer’s buying habits, do not forget the three essential key ingredients – a trigger, a reward, and sustained repetition.

If you’re looking for help developing new consumer habits with your marketing, then get in touch with Tonic today.

Phone with TikTok logo
Blogs, Digital
7th June 20230

Why You Should Consider Advertising On TikTok

It might be more well-known as the procrastination tool of teens, taking up viral dancing and lip-synching challenges, but if you’re considering leveraging the exceptionally popular video creation and sharing app TikTok for your business or organisation, you’re certainly not alone!

Since the launch of TikTok in 2016, the app has been downloaded 3.5 billion times worldwide, and was the most downloaded app of 2021, beating rivals Instagram, Facebook, and Snapchat.

We have a look at why you should be taking a closer look at the TikTok revolution, which has made a profound impact on culture in the modern world, and why savvy businesses are looking to get a piece of the action! But first…

What is TikTok Marketing?

TikTok marketing is a form of social media marketing that uses the popular app to promote your brand, product or service, incorporating a variety of tactics, for example, influencer marketing, TikTok advertising, and creating organic viral content.

TikTok marketing can help build brand awareness, develop and build engaged communities, advertise and sell your products and/or services to targeted audiences, and generate feedback from audiences and customers.

Let’s have a closer look at the three main types of marketing used by brands on TikTok.

TikTok Influencer Marketing

TikTok influencer marketing has become a major part of the app, with mega-stars such as former competitive dancer Charli D’Amelio and her viral dance videos, actress and social media personality Addison Rae , and Zach King with his videos of magic tricks, all making a huge impact on the success of businesses with their tens of millions of viewers.

However, you don’t need a high-profile and highly-paid influencer for a successful marketing campaign. There are always rising stars and influencers who better fit your niche.

Some of the biggest viral successes have been accidental, such as when TikTok user Nathan Apodaca aka @420doggface208 posted a video of himself riding his longboard, sipping Ocean Spray cran-raspberry juice to a soundtrack of Fleetwood Mac’s Dreams, kick-starting the #Dreamschallenge hashtag, and significantly boosting sales of Ocean Spray and streams of Fleetwood Mac.

Creating Your Own TikToks

Creating your own TikTok videos can give you the most freedom. Simply create your own Business TikTok account and profile, and start creating and posting your own organic content, whether it’s demonstrating your products, day-to-day life in the office, or taking up the many dance challenges.

You can always find a wealth of inspiration on the app by browsing the For You section. Just remember you’re supposed to be working and looking for inspiration, not getting lost in procrastination! Well, maybe a little, for research!

TikTok Advertising

TikTok advertising is typically promoted, full-screen video content that a brand pays to show to a targeted audience. TikTok ads are another form of social media marketing used to help increase awareness about the advertiser, or to help sell a product or service.
TikTok advertising can potentially put your brand, service, or product in front of almost 900 million people over the age of 18, a whopping 18 per cent of all adult internet users.

The average TikTok user spends around 20 hours per month browsing the app, opening it an average of 19 times per day, and 64.4 per cent of users are aged between 20 and 49, according to the latest TikTok user demographics and statistics.

It can be an incredibly lucrative platform to leverage, particularly if you are marketing to females, who make up 57 per cent of all users.

TikTok for Business

The app launched its TikTok for Business hub in 2020, and business users can add more information to their profiles and access real-time metrics and audience insights.

Once you have created an account, it can be switched to a business account in the settings (Settings and Privacy > Manage Account > Account Control > Switch To Business Account), then choose the category that best describes your business, and then add your website and business email address to your profile.

Advertising on TikTok

Paying for advertising on TikTok is a great way to get your brand, product or service in front of a growing audience, without taking any risks with an influencer that may or may not provide a good ROI.

There are various types of ads available on the app:
In-feed ads: Adverts created by the user, including image ads, video ads, and spark ads, which boost the content you already have. There are also pangle ads and carousel ads, which are only available through the app’s Audience Network and News Feed Apps respectively.
Ads for managed brands: similar to in-feed ads, but with additional formatting after consulting with a TikTok sales representative.
Top View ads: unskippable ads that appear when the app is opened, similar to YouTube.
Branded Hashtag Challenges: actionable hashtags connected to your brand.
Branded effects: stickers and filters connected to your brand.

If you plan on advertising on TikTok, you will need an ad account for TikTok Ads Manager by visiting ads.tiktok.com and clicking Create Now and filling in the necessary information.

Top Tips for TikTok Marketing

Trends on TikTok can often appear random, with some never taking off at all, while others seem to run and run. Sadly, there’s no guaranteed marketing strategy to aim for, but there are some legitimate tips that can help your brand make an impact on the app.

Familiarise yourself with TikTok

TikTok is a different social network with unique trends, behaviours and features than Instagram or Facebook, so it would be wrong to approach marking on the platform as you would with others.

Do allow yourself to fall down the rabbit hole of TikTok videos to help explore all the different features available, make note of the currently trending filters, effects, and songs, and keep an eye out for the Branded hashtag Challenges, usually involving a song, a dance, or a task that users are challenged to recreate.

Study up on the TikTok algorithm, as understanding how the app ranks and displays videos can help inform your content, hashtag, and engagement strategies. You can learn all about this and more at the TikTok Business Learning Center.

Define your target audience

Before you begin creating and posting content, you need to determine who you are hoping to reach. Take some time to research the TikTok demographics to help to identify who would be interested in learning more about your brand.

The app is very popular with teens, but it’s far from a teens-only app, as they only make up a quarter of all users. The 20-29 age group are not far behind them, and the 30-39 and 40-49 age groups make up a significant percentage of users too.

Once you have found your potential audience, it’s time to research what content they are more likely to engage with and start developing content ideas for your brand.

Check out the competition

Whether or not you have competitors on TikTok, seek out four or five similar brands to see what they are up to. Learn from what works and what doesn’t work for them, and it might be helpful to use the SWOT framework to determine their Strengths, Weaknesses, Opportunities, and Threats.

Keep in mind that TikTok is first and foremost a creator-led platform, so don’t forget to include the app’s stars and influencers in this exercise, especially any who fit your niche.

Set goals

It’s perfectly fine to create content for TikTok that’s purely for fun, but it would be beneficial to set goals that can be aligned with your overall business objectives. This could include reaching a new audience, boosting brand or product awareness, and developing stronger bonds with customers.

It may be helpful to use the SMART goal framework, and set goals that are Specific, Measurable, Attainable, Relevant, and Timely. You can access the analytics on TikTok via the Creator Tools to find the metrics to help measure your goals and track your progress.

Post regularly

Develop a content posting calendar and stick to it for a successful social media marketing strategy.

Feel free to experiment

There’s no magic formula for creating content that will go viral, but make sure you have space to have fun, go with the flow and be experimental with your creativity.

If something doesn’t work, learn from it and move on to the next, but if something goes viral by accident, whether you’re riding a skateboard, singing, and enjoying a refreshing beverage or not, roll with it, get in on the joke, and make the most of it.

TikTok is not a platform to take yourself seriously, so have fun!

Looking for help with TikTok marketing?

If you’re looking for help with your social media marketing, content creation, or strategy, then reach out to Tonic today for help, advice, and tips!

home office set up with a laptop and phone
Blogs, Company, News from Tonic
17th May 20230

Why Big Businesses Are Using Micro Agencies

It’s fairly logical to think that it’s the big-name marketing agencies that secure all the big contracts with the famous big brands. With offices around the country, if not around the world, procurement teams ready to impress household name clients, and a portfolio of global marketing, surely they’re the go-to for big brands and businesses?

However, all is not as cut and dry as it may seem, as more and more brands are taking their business to smaller, micro-agencies, less bloated by bureaucracy and huge departments.

Some brands have been actively searching for these leaner micro agencies, small collectives of marketing experts and creatives, and disparate and diverse remote-working colleagues who are looking to disrupt the normal order of things by providing something quite different.

Small, But Scrappy!

These micro agencies are unconventional in their organisational hierarchy and how they operate, which gives them the freedom to seek out new ways of working, explore different approaches and processes, and with a smaller core team, faster and more efficiently.

A micro-agency is typically a small group of leaders, veterans of the larger national/multinational agencies, with all the right connections to freelancers and contractors of all the necessary disciplines – a little black book of the go-to people with the right skills and experience to get the job done fast.

Whatever it is you need – copy, graphic design, photography, marketing strategies and campaigns, advertising, digital or print – they’ll know the right person for the job, someone they trust to get it done right, on time and budget. Most of the time, these contacts would not be available via the larger agencies; it’s about making the right connections for the job in hand, not keeping everything in-house.

There’s little complacency in a small agency, not only do they want your work, they’ll fight hard for it, they’ll stake their reputation on it, and they know you’ll be back for their services again.

Pandemic Positives

Pre-pandemic, brands wanted to see the big agencies, with their football and pool tables, beers on a Friday afternoon in the open plan, brightly coloured office, with bean bags, quiz nights, and the trendy office ‘culture’ fostered by all the big name agencies, eager to stand apart from the rest while doing just the same as the next big agency down the road.

In the post-Covid landscape, the industry has changed and adapted. Clients are not as impressed by all the fancy office culture culture, or even the need to have to travel for meetings when it could be easily done on Zoom, and there is far less importance on how or where you work.

This became a huge levelling-up moment for the smaller brands, placing them on the same playing field as the big names.

The micro-agencies are still happy to see global brands go to the full-service big global agencies, with an army of corporate copywriters and campaign planners. Many of the smaller agencies provide a scaled-back service, narrowing down their specialisms and positioning themselves as experts in their particular niche, giving themselves an edge over the bigger firms.

Work With The People Who DO The Work

With a smaller agency, brands find they are working directly with the people who do the work, not a senior partner in the firm who essentially acts as a go-between. It makes it easier for micro-agencies to become involved deeper with the brand, with enhanced access and agility.
While many big agencies are still trying to navigate the post-pandemic world and remote and hybrid work, micro-agencies are already up to speed, already conjuring ideas and strategies on the fly, their inherent stripped-down hierarchy giving them speed and agility while some big brands are still trying to find their place in the ‘new normal’.

It all leads to a greater level of collaboration between brands and micro-agencies, more meaningful communication, and stronger relationships, instead of confusion and lack of context as the message gets passed from the client to client services to managers to the drones that do the work.

The brand gains access to the senior leadership of the agency and the people who perform the job at hand in one swoop; they’re not simply talking to the senior team who gets the credit for the hard work done by unseen juniors, and it’s this transparency that can be highly appealing to big brands.

An agency could have 200+ people working for it, and the brand communicates with up to 10 directors, sales personnel, and client services, but there’s only a small handful of unseen people who are actually working on the project.

With a micro-agency, there might be a core leadership of three or four people, but they’re also the ones with their hands on the controls. A simple project could take weeks with a large agency, as the gears of bureaucracy grind ever slowly, whereas your project is given directly to those who will get on the job ASAP with a micro-agency.

More Committed To Their Clients

A micro-agency will above and beyond with their clients, regardless of their size, while big agencies can often concentrate on their bigger clients, sometimes unfairly treating small to medium businesses as mere options.

Micro-agencies are always passionate about helping their clients succeed and providing a level of dedication and immediacy that can be lacking from larger agencies which are handling hundreds of accounts, all fighting for attention.

A micro may have as little as four or five clients that they work with consistently to produce fantastic results. Your success actually matters to a micro-agency on a personal level, not just on a business level.

Reasonable Costs

A big agency has more staff, more payroll, overheads, resources, and office costs, which inevitably leads to charging higher prices for everything. But there’s little, if any, added value to that; you’re not getting any additional focus, any more specialised expertise, if anything, you’re paying for the prestige of working with a named, branded agency.

With a micro-agency, you know who is working on your project, and they will be more upfront and transparent about their pricing. This transparency and familiarity can provide confidence about the work being done and the knowledge you’re not simply paying over the odds for a fancy office and the ‘culture’ employee perks.

Is It Time You Looked At A Micro-Agency?

Looking for a fresh approach to your marketing needs? A micro-agency could prove to be a leaner, meaner, and more efficient way of handling your projects and campaigns, with increased collaboration, and a personal and bespoke approach designed to meet any business’s needs.

If you’d like to know more about how a smaller agency could be of greater benefit than becoming tangled in the machinations of a large agency, then come and talk to us at Tonic today!

Blogs, Digital, Technology
11th April 20230

Rise Of The Machines! Will AI Replace Human Marketers?

There has been a lot of buzz around the use of artificial intelligence (AI) in marketing recently and in many other industries. There’s talk about how AI bots such as ChatGPT will revolutionise marketing and sales, and even how AI could replace digital marketers.

But while the use of AI in marketing has been increasing, there is not a lot of information or data about how it could impact digital marketing in the coming years, as well as tech industry leaders calling for a slowing down in the development of AI.

So Why Is AI Looking Attractive To The Marketing Industry?

Marketing can involve collecting and analysing massive amounts of data, and AI can mine this data and better apply it to advertising and marketing. As many organisations gather more specialists in data science, the concept of using AI for marketing automation becomes increasingly appealing.

But will AI replace human marketers? Before any marketers begin throwing their virtual clogs into the machinery of AI like the 15th-century Dutch textile workers fearing automated looms would cost them their jobs, let’s take a closer look.

What Is Marketing Automation?

One of the immediate benefits of using AI is its ability to automate certain tasks, thus streamlining certain processes and more effectively measuring the outcomes faster and with less effort.

AI can identify patterns faster, leading to more accurate predictions to help with marketing strategy planning, better use of marketing staff, and saving time and resources.

But as to whether AI will replace real human marketers? The short answer is no. Certainly not yet, and it maybe never will.

AI certainly will prove to be useful, but marketing will always rely on creativeness, inventiveness, and originality when it comes to finding ways to better connect with audiences and customers.

Digital marketing will always need that human touch. Marketing requires storytelling and emotion, which AI will never be able to master or emulate. But despite a reliance on the human element, it may be a fact that we will all have to accept that roles in digital marketing will change over time, just as marketing roles changed with the digital revolution.

AI will lead to an evolution in marketing roles as we begin to understand it better and how to better utilise it to provide better digital experiences.

What Can AI Currently Do?

AI can be used to enhance and simplify aspects of marketing campaigns, as well as help reduce mistakes and promote productivity. Some of the tasks that AI can currently do include:

Automate routine and repetitive tasks – AI can be used to partially replace humans in some everyday repetitive tasks and processes, such as content curation (not creation), PPC as management, and replying to certain emails.

Compilation and analysis of large data sets – AI can be programmed to learn from experience and then more easily tackle large data sets which is typically a laborious task for humans. AI can recognise patterns quickly across data sets, provide predictions based on detected patterns, provide valuable insights about your customer base, and even predict future customer behaviour.

Create digital assistants – Many websites now use digital assistants, such as chatbots which can help give 24/7 customer service, albeit with limited capabilities.

Save time and increase productivity – The implementation of AI can save marketing departments valuable time and resources, which then leads to higher productivity, as marketers have more time to spend on creative tasks and more difficult tasks that need a human touch.

Allow for experimental pilot schemes – some marketing companies have been experimenting with AI by letting it write advertisement copy, banner ads, and email subject lines, conduct digital ad buying, and create buyer personas.

It shows that there is a lot of potential for AI in digital marketing, as long as it is seen as a beneficial tool and not the T-800 Terminator sent back from the future by Skynet to take your job.

What Can’t AI Currently Do?

However, it will be a relief to know that there is still so much that AI cannot do, particularly when it comes to marketing and the human touch. Let’s have a look at what AI is incapable of doing:

Operate individually – AI is a machine, and it requires programming by humans, as well as needing to be continuously updated, and just like the everyday tech in your office, AI systems will need to be replaced when they become obsolete or the needs of the industry change and evolve.

Be creative – No technology can replace the human capacity for creativity or creative problem-solving. AI will always be limited to the data with which it is provided, and only able to draw conclusions from that data. It can’t properly edit photos, write original music, invent anything, or come up with fresh ideas.

Have emotions – AI cannot perform, show, or transmit emotions, meaning it can’t turn emotions into meaningful content that your customers can relate to along their buyer’s journey.

Make human connections – without emotions, AI cannot form genuine human connections. AI cannot be programmed to show empathy or be able to understand cultural and moral concerns.

Critical thinking – AI can excel in gathering and analysing data, but when it comes to developing strategies, it lacks the critical thinking that all humans possess.

How Can Marketers Evolve With The Introduction Of AI?

There is much that marketers can do to grow and evolve alongside the introduction of AI and make sure they keep one step ahead of the impending robot threat know how to utilise AI to their advantage.

Keep up-to-date with AI news and trends – keeping abreast of the latest development in AI in digital marketing will mean you will best know how to leverage it to your advantage. Knowledge is power, and power is knowledge.

Recognise the replaceable skill sets – Identify the skill sets that could be replaced in the future by AI, such as those routine and repetitive tasks and processes that are inevitably time-consuming and boring.

Determine which skill sets will never be replaced – Recognise which skill sets AI will not take over, such as non-repetitive, creative, and critical thinking skills. If you have experience in these, then turn your focus towards them.

Be prepared to adapt – You won’t be able to stop the impending wave of changes due to AI, but you can determine how they may affect you and how to adapt.

Be versatile – Ensure you keep your skill set up to date, and train on new technology and the latest strategies as they become available to remain versatile.

In Conclusion

AI isn’t coming for your job, but even without AI, industries and jobs evolve and change, and it’s important to remain aware and involved. Ensure you create value in yourself and your marketing skills.

At Tonic, we know the importance of the human element in marketing, so if you’re looking for the personal touch, outstanding client services, and a passion for results, talk to us today.